Last Updated: 17 May 2023
Information We Collect
1.1 Personal Information: We may collect personal information, such as your name, email address, phone number, and payment details, when you voluntarily provide it to us. This information is necessary for us to fulfill your requests and provide you with our services.
1.2 Usage Information: We may collect certain non-personal information about your usage of Breakawave, such as your IP address, device information, browser type, and operating system. This information helps us analyze trends, administer the site, and improve our services.
Use of Information
2.1 Provision of Services: We use your personal information to provide you with the services you request from Breakawave. This includes facilitating communication between you and the service providers or vendors you engage with through our platform.
2.2 Communication: We may use your contact information to communicate with you about your inquiries, bookings, and other relevant information related to our services. We may also send you promotional or marketing communications, but you can opt out of receiving such communications at any time.
2.3 Service Improvement: We may use the information we collect to analyze user behavior and preferences, improve our website and services, and develop new features and offerings. We may also aggregate and anonymize data for statistical and analytical purposes.
2.4 Legal Compliance: We may use or disclose your information to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests or legal actions.
Data Sharing and Disclosure
3.1 Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as payment processors, customer support providers, and technical infrastructure providers. These service providers are obligated to handle your information securely and use it only for the purposes we specify.
3.3 Legal Requirements: We may disclose your information if required to do so by law or if we believe in good faith that such disclosure is necessary to protect our rights, enforce our terms and conditions, or ensure the safety and security of our users.
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We implement industry-standard physical, technical, and administrative safeguards to maintain the confidentiality and integrity of your data.
You have the right to access, correct, update, or delete the personal information we hold about you. If you would like to exercise any of these rights or have any questions or concerns about our privacy practices, please contact us using the information provided below.
Phone: +61 2 6100 3538
Address: 50/1 East Esplanade Manly NSW 2095
Thank you for entrusting Breakawave with your personal information. We are committed to protecting your privacy and providing you with exceptional concierge services.